The framework governing the use of velyx.online and the relationship surrounding our vehicle wash, lubrication, polishing, borracharia, and auto parts export operations.
These Terms of Use govern access to and use of the website velyx.online, operated by CAR TRUCK LAVAGEM E BORRACHARIA LTDA. By accessing or using this website, the visitor acknowledges having read, understood, and accepted these Terms, as well as the applicable Privacy Policy.
This website presents the institutional and commercial profile of CAR TRUCK LAVAGEM E BORRACHARIA LTDA, operating under the Velyx brand — a vehicle service station and auto parts export hub on the BR-470 km 160 in Nova Prata, Rio Grande do Sul. The website provides information about our operational channels, operates as a digital extension of our physical service station, and enables individual drivers, fleet operators, workshops, wholesale buyers, and international counterparts to submit service requests, parts orders, and quotes.
Velyx provides integrated vehicle service and auto parts operations across two departments — Operation A (Vehicle Service: wash & detail, polishing, lubrication & oil change, borracharia & tire service) and Operation B (Parts & Export: auto parts supply, filters & motor oil, tire supply & wholesale, international export). Our work is commercial in nature: we perform vehicle service work and supply auto parts. This website serves as a point of institutional presentation, online commercial contact, and digital extension of the physical service station — all engagements are formalized through written commercial agreements, point-of-sale transactions, or structured purchase orders.
Vehicle service and auto parts operations in Brazil are subject to comprehensive environmental and regulatory requirements — including but not limited to oversight by IBAMA (Instituto Brasileiro do Meio Ambiente), state and municipal environmental authorities, and applicable CONAMA resolutions, particularly CONAMA 362/2005 covering used motor oil collection and proper disposal, and CONAMA 416/2009 covering end-of-life tire management and reverse logistics. Wash water management is subject to applicable environmental standards. Export operations are additionally governed by SECEX (Secretaria de Comércio Exterior), Receita Federal customs authority, and the regulatory and customs requirements of importing countries. Our operations adhere to applicable regulatory standards, and waste-stream traceability is maintained as required by law.
Specific commercial engagements — including scope, services, parts, quantities, deadlines, delivery terms, payment terms, and remuneration structure — are formalized through written commercial agreements, structured purchase orders, or point-of-sale transactions in the physical service station. Walk-in service work and parts purchases are governed by standard commercial terms communicated at the point of sale and applicable Brazilian retail consumer law. Export engagements are formalized through structured international commercial contracts in line with applicable trade and customs regulations.
Submitting a request, inquiry, or form through this website does not create an automatic engagement, guarantee acceptance of the work, confirm pricing, or establish a contractual obligation. All engagements are subject to internal review, bay and stock availability, parts compatibility verification, customer creditworthiness assessment (when applicable), and formal agreement between the parties through appropriate written contracts or in-station transactions. Definitive engagement terms — including pricing, service timeline, parts availability, and delivery conditions — are confirmed exclusively through written commercial agreements, structured purchase orders, or at the physical point of sale.
Vehicle service work is subject to standard automotive industry tolerances — including but not limited to variations in completion time depending on bay availability, parts availability, and the actual condition of the vehicle as discovered during the service. The station commits to delivering service work within reasonable industry standards. Service work is performed on the vehicle in the condition received, and the station is not responsible for pre-existing mechanical conditions, damage, or component wear discovered during service that is unrelated to the contracted work. Diagnoses or recommendations made during service are provided in good faith based on observed conditions but do not constitute warranties of vehicle condition.
Parts supply is subject to availability, manufacturer specifications, and supply-chain conditions. Specific parts brands, models, or references shown on the website or quoted through this channel may not always be available. The station reserves the right to propose equivalent compatible parts when a specific reference is temporarily unavailable, subject to the customer's approval. Parts compatibility with specific vehicles is the responsibility of the customer (or, when service is performed on-site, verified jointly with the customer based on vehicle data provided). Parts warranties follow the manufacturer's warranty terms, transmitted to the customer at the point of sale or installation.
When vehicles are left at the station for service work, the station exercises reasonable care during the period of custody. Personal property left inside vehicles is the responsibility of the customer, and the customer is encouraged to remove valuables before leaving the vehicle. The station is responsible for damages directly caused by negligence in service work, in line with applicable Brazilian Consumer Protection Code provisions. Vehicles must be retrieved within the agreed timeframe after service completion; storage charges may apply for extended unauthorized custody periods.
Auto parts export shipments are subject to specific contractual terms covering: destination country regulations and import requirements, technical certifications when applicable, customs documentation, freight terms (FOB, CIF, or other Incoterms agreed in writing), payment instruments, currency, and risk transfer at agreed loading points. The station is responsible for compliance with Brazilian export regulations, applicable certifications at origin, and dispatch in line with the agreed Incoterms. Import-side regulatory compliance, customs clearance at destination, applicable duties, taxes, and any product-conformity certifications required at destination are the responsibility of the importing party unless otherwise agreed in writing. Export contracts are governed by the specific written agreement between the parties.
CAR TRUCK LAVAGEM E BORRACHARIA LTDA shall not be liable for indirect or consequential damages, business losses, lost profits, missed deadlines beyond the station's reasonable control, third-party logistics failures, parts manufacturer defects (covered under manufacturer warranty), customs delays, force majeure events affecting supply chains or transport, or losses resulting from misuse of the website. Commercial responsibilities are governed by the terms of the specific engagement agreement, the applicable Consumer Protection Code (Lei nº 8.078/1990) for retail relationships, and the international commercial framework for export operations — including any caps on liability and limitations agreed between the parties in writing.
We make reasonable efforts to ensure the information on this website is accurate and up to date. However, service descriptions, parts catalogs, pricing, station hours, stock availability, and operational details may vary. Information provided here is for institutional presentation and initial commercial contact purposes only — it does not constitute a formal commercial proposal or binding offer.
This website may be updated, modified, suspended, or taken offline at any time without prior notice — including for maintenance, improvements, or operational decisions. We make reasonable efforts to maintain availability, but continuous and uninterrupted access is not guaranteed.
This website may reference or connect to third-party communication tools, payment processors, parts catalogs, customs portals, or shipping carrier interfaces. Their respective terms and privacy policies also apply in such cases. We are not responsible for the content, practices, or availability of external websites or platforms linked from this site.
Information submitted through this website's contact and quote forms — including identification, service or channel of interest, customer type, volume/scale, urgency, vehicle data, and free-text request content — is used exclusively for commercial communication, request feasibility analysis, quote preparation, and (when contracted) service or order execution. Users are responsible for the accuracy of the information they provide. Submission of false or misleading information may result in the rejection of requests, cancellation of engagements, or, where applicable, the legal consequences arising from misrepresentation.
Wholesale, fleet supply, and export commercial relationships routinely involve information that requires real commercial discretion — volume pricing, supply contracts, fleet maintenance schedules, customer-specific specifications, delivery routes, and commercial arrangements not intended for public disclosure. All such information is treated under strict commercial confidentiality, and is not disclosed externally except in the limited circumstances defined in commercial contracts or required by applicable law. Specific confidentiality obligations are formalized in written supply agreements when the customer requires.
The relationship between the station and individuals receiving services and products at retail is protected by the Brazilian Consumer Protection Code (Lei nº 8.078/1990), including rights related to clear service and product information, service and product quality, proper communication of conditions, the consumer's right of regret in distance contracts (where applicable), and the consumer protections that apply to vehicle service work and auto parts retail in Brazil.
These Terms of Use shall be governed by and interpreted in accordance with Brazilian law, including the Brazilian Civil Code, the Consumer Protection Code (Lei nº 8.078/1990), applicable environmental regulations (IBAMA, CONAMA 362/2005, CONAMA 416/2009, state and municipal environmental authorities), Brazilian export and customs regulations, and the Lei Geral de Proteção de Dados (LGPD). Any disputes arising from the use of this website shall be submitted to the jurisdiction of the courts of Nova Prata, State of Rio Grande do Sul, Brazil, except where otherwise required by law — including the consumer's right, under the Consumer Protection Code, to bring a claim in their own domicile, and except where international export contracts establish a specific arbitration or jurisdiction clause agreed between the parties in writing.
These Terms of Use may be updated at any time to reflect changes in our operations, applicable law, or website content. The version published on this page is always the current applicable version. Continued use of the website after any update constitutes acceptance of the revised Terms.
For questions about these Terms of Use or any other matters related to this website, contact us at contact@velyx.online.