How Velyx handles personal and operational data through Car Truck Lavagem e Borracharia Ltda — in line with the Brazilian General Data Protection Law (LGPD), the Consumer Protection Code, and the regulatory framework that governs vehicle service operations and auto parts export activity.
This Privacy Policy explains how personal and operational data is collected, processed, stored, and protected when individuals and organizations interact with the institutional website velyx.online, operated by CAR TRUCK LAVAGEM E BORRACHARIA LTDA — a BR-470 km 160 vehicle service station and auto parts export hub serving drivers, fleet operators, workshops, and international auto parts buyers.
The website may collect the following categories of personal and operational data, depending on how an individual or organization interacts with the station:
Personal and operational data is processed only for purposes that serve the relationship between the customer and the station. Specifically:
Data processing may be based on the user's consent where applicable, legitimate business interest, pre-contractual steps, contract execution, or compliance with legal obligations — in particular the Lei Geral de Proteção de Dados (LGPD — Law No. 13,709/2018), the Consumer Protection Code (Lei nº 8.078/1990), the Brazilian Civil Code governing service and supply contracts, applicable environmental regulations including CONAMA Resolution 362/2005 covering used motor oil management, the regulatory framework of IBAMA and state environmental authorities for environmentally regulated automotive activities, and the customs and export documentation requirements applicable to international auto parts shipments.
Personal and operational information is not sold or transferred to third parties for marketing purposes. Data may be shared with essential service providers — such as hosting, email delivery, security infrastructure, technical support, accounting partners, payment processors, parts suppliers, delivery and logistics carriers, customs brokers, and freight-forwarding partners — solely when required for website operations, service and order fulfillment, parts delivery, export shipment, or regulatory compliance. Customs and export authorities may receive operational data when required by applicable Brazilian and international law for the legal movement of auto parts, filters, motor oil, and tires across borders. Environmental authorities may receive operational data related to used motor oil management, end-of-life tire disposal, and other environmentally regulated waste streams. Disclosure to other competent authorities may occur only when required by applicable law.
Information is retained for as long as needed to fulfill the purposes described in this Policy, to maintain meaningful customer and operational records, or to comply with applicable legal, fiscal, environmental, and regulatory requirements. Service work, parts traceability, fiscal, environmental compliance, and export documentation records are retained in line with the periods required by Brazilian commercial, tax, environmental, and customs legislation — which may extend over multiple years for fiscal, environmental, and regulatory traceability purposes. Personal data tied to one-time inquiries that do not result in commercial relationships is securely disposed of when no longer required.
Vehicle service operations require service records and parts traceability documentation in line with operational standards and warranty requirements. Such records — covering vehicle identification, service performed, parts installed, motor oil used, filter changes, tire work, and dates — are retained as required by applicable Brazilian commercial regulations and as commercial best practice for service operations. These records support warranty claims, recurring service relationships, and the kind of operational traceability that vehicle service work routinely requires.
We implement reasonable technical and administrative safeguards to minimize the risk of unauthorized access, loss, alteration, or improper disclosure of personal and operational data. Order, service, payment, vehicle, and commercial information is handled with the discretion that any responsible commercial operation requires. No online environment can guarantee absolute security, and customers are encouraged to use appropriate channels when sharing particularly sensitive information.
Under Brazilian data protection law, individuals may have rights including: access to their personal data, correction of inaccurate information, deletion, anonymization, restriction of processing, data portability, information about sharing, and withdrawal of consent where applicable. Data tied to fiscal, environmental, customs, or export documentation may be subject to mandatory retention requirements that override deletion requests in line with Brazilian commercial and regulatory law. To exercise these rights, contact us at privacy@velyx.online.
This website may use essential technical cookies to ensure proper functionality and navigation. No advertising tracking or behavioral profiling is currently implemented on this institutional website.
If this website links to third-party platforms or services — including delivery applications, payment processors, customs portals, parts catalogs, or shipping carrier interfaces — their own privacy policies apply. CAR TRUCK LAVAGEM E BORRACHARIA LTDA is not responsible for the data practices of external websites or platforms.
Auto parts export shipment operations may require transfer of operational and customer data to international counterparts — foreign buyers, importing distributors, customs authorities of destination countries, and international freight forwarders. Such transfers occur only when required to execute the export shipment and comply with applicable customs, environmental, and trade regulations. We seek to ensure that international counterparts handle transferred data with reasonable care, in line with the international commercial framework governing auto parts export operations.
Wholesale, fleet supply, and export commercial relationships routinely involve information that requires real commercial discretion — volume pricing, supply contracts, fleet maintenance schedules, customer-specific specifications, delivery routes, and commercial arrangements not intended for public disclosure. All such information is treated under strict commercial confidentiality, and is not disclosed externally except in the limited circumstances defined in commercial contracts or required by applicable law. Specific confidentiality obligations are formalized in written supply agreements when the customer requires.
Operational data may be shared with Brazilian environmental authorities (IBAMA, state environmental agencies, municipal environmental authorities), Receita Federal (customs and tax authority), SECEX (export trade authority), and importing-country authorities when required by applicable environmental, fiscal, customs, and export regulations. Such data sharing supports the legal operation of the vehicle service station and the legitimate movement of auto parts in domestic and international commerce, including in particular the regulated management of used motor oil (CONAMA 362/2005), end-of-life tires (CONAMA 416/2009), and other environmentally regulated waste streams generated by automotive service operations.
This Privacy Policy may be updated at any time to reflect changes in operations, law, or website structure. The version published on this page is always the current and applicable version. We recommend reviewing it periodically.
For any privacy-related questions, data requests, or concerns, please reach us at privacy@velyx.online or through our commercial email at contact@velyx.online.